Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
We typically process orders within 3 business days. Delivery times vary depending on your location.

Do you ship internationally?
We are not currently accepting international shipping but maybe in the future.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items in their original condition.  Unfortunately, we do not accept returns of customised / personalised items.  If the item is damaged on delivery then please contact customer service team.

How do I start a return?
Please contact our customer service team to initiate a return.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.

Can I modify my order after placing it?
Please contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to accommodate changes.

Products

Are your products authentic?
Yes, all our products are 100% authentic and carefully sourced.

Do you restock sold-out items?
We regularly restock popular items. Sign up for notifications on product pages to be alerted when items are back in stock.